The introduction of managed IP phones in Interaction Center 3.0 dramatically reduces phone-related administrative overhead and greatly increases management capabilities. However, it also increases the complexity of the required environment. This clip covers the basic ingredients required to get managed Polycom phone provisioning up and operational.
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Managing a call center can be a daunting task, but good tools and the ability to use them effectively will help to make your call center a success. This clip is an introduction to the queue management capabilities in Interaction Supervisor, the flagship monitoring application of the Customer Interaction Center by Interactive Intelligence.
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A Call Id will often be enough information to resolve a trouble report, but not always. Sometimes it will be necessary to gather logs for Interactive Intelligence client applications. Watch this video clip to learn how!
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If you are a user reporting an issue with a call or an administrator receiving a trouble report, the first piece of information you are likely to need is the Call Id of the interaction. This video clip shows where to find it in the client for recent calls and how to filter the IC server call log to see the log for that interaction.
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