dcurrier

David Currier

dcurrier@commprod.com

Provisioning Polycom Phones in Interaction Center 3.0

Posted by David Currier
Apr1
dcurrier

The introduction of managed IP phones in Interaction Center 3.0 dramatically reduces phone-related administrative overhead and greatly increases management capabilities. However, it also increases the complexity of the required environment. This clip covers the basic ingredients required to get managed Polycom phone provisioning up and operational.

Brought to you by CPI’s Interactive Intelligence Gurus

Customizing Queue Views in Interaction Supervisor

Posted by David Currier
Mar23
dcurrier

Managing a call center can be a daunting task, but good tools and the ability to use them effectively will help to make your call center a success. This clip is an introduction to the queue management capabilities in Interaction Supervisor, the flagship monitoring application of the Customer Interaction Center by Interactive Intelligence.

Brought to you by CPI’s Interactive Intelligence Gurus

How to Configure Interactive Intelligence Client Logging

Posted by David Currier
Feb8
dcurrier

A Call Id will often be enough information to resolve a trouble report, but not always. Sometimes it will be necessary to gather logs for Interactive Intelligence client applications. Watch this video clip to learn how!

Brought to you by CPI’s Interactive Intelligence Gurus

How to Find an Interactive Intelligence Call ID

Posted by David Currier
Feb1
dcurrier

If you are a user reporting an issue with a call or an administrator receiving a trouble report, the first piece of information you are likely to need is the Call Id of the interaction. This video clip shows where to find it in the client for recent calls and how to filter the IC server call log to see the log for that interaction.

Brought to you by CPI’s Interactive Intelligence Gurus