We are basketball crazy in Indiana…and especially this time of the year.  Indianapolis will have the privilege of hosting the NCAA Men’s Basketball Final Four this year.  We’ve all done our brackets and we are cheering for our team.  It’s a fun time of year.

Recently, CPI was named as one of Indiana’s Best Places to Work.  I’m really proud of our team.  This is a great place to work.  My ideas are valued, my input is considered, and I’m empowered to make decisions on behalf of my customers.  It was exciting to have our team recognized with some cheering.

How about the team in your contact center?  Are you cheering for them?  In my mind, the most important role for a contact center leader is not budgets or facility or technology…it’s creating and cheering for a great team.  Lots of people say their people are their greatest asset, but do they put that in action?  All over the country during “March Madness,” people in arenas are screaming like crazy as young men and women put basketballs into baskets.  What can you do to cheer like crazy for your team as they put the “basketball” of great service into your customer’s “basket”?  Go have a pep rally with your people today!!