As I write this, Indianapolis is Super Bowl crazy. The Indianapolis Colts are preparing to play in the National Football League’s Super Bowl XLIV. There are posters around town that say “Believe” and there are lots of fans who do Believe in their team.
That got me thinking…as a contact center leader, I’m responsible for a team. We may not be shooting for the Super Bowl, but every day we have contact with our fans (i.e. our customers). How does my team respond? Do I believe they could be Super Bowl bound? Are there winners on the phone with our company’s customers?
In The 8th Habit, Stephen Covey writes, “Leadership is communicating to people their worth and potential so clearly that they come to see it in themselves.” As the coach of my team, how am I communicating their worth to them?
Do I walk through my center every day to say hello?
Do I give them the opportunity to earn increasing amounts of responsibility and to experience greater success?
Do I let them run with ideas and take a risk on trying something new (especially new things that I didn’t think of)?
We can look at our favorite sports team making a run at a championship and Believe (and have lots of fun for the season).
Question for the day:
What have you done today to show your team that you Believe in their Championship Run?
