Basic Call Control with the Interaction Client (part 7)

Posted by Ruth Lochary
May17
rlochary

Interactive Intelligence Video Training GuideGet the most out of your Interaction Client with these power user featuresThe Phone’s ringing – now what?

What happens when you receive a call? This edition of our Interaction Client “Did You Know” video series provides practical training on how to use your Interaction Client to answer and manage calls. You will learn how to use the button bar for basic call control and even learn how to pull callers out of voicemail. Learn More.

CPI’s Interaction Client “Did You Know” Video Series:

Interaction Client overview:

Part 1 and 2) Are You Taking Advantage of the Power of the Interaction Client

Part 3) A Tour of the Interaction Client

The Basics:

Part 4) Managing Your Status in the Interaction Client

Part 5) Managing Directories in the Interaction Client

Part 6) 5 Different Ways to Make a Call from Interaction Client

Part 7) Basic Call Control with the Interaction Client

Part 8) Transferring and Conferencing with the Interactive Intelligence Client

For Power Users:

Part 9) Recording, Parking, and Camping with the Interaction Client

Part 10) How to Customize the Interaction Client to Your Unique Needs

Part 11) Working Remotely with the Interaction Client

Part 12) Advanced Features of the Interaction Client

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