Get the most out of your Interaction Client with these power user features
Did you know that you have the ability to create rules for your calls just like you can for emails? This video will show you how to do that as well as set up other advanced features. Become a power user today. Download the 12 part Interaction Client Video Series Guide
CPI’s Interaction Client “Did You Know” Video Series:
Get the most out of your Interaction Client with these power user featuresWhere are you working today?
Whether working from a home office or an igloo, you can take the power of your client with you. Learn 4 different methods to receive you communications: by sett your status, logging in to a remote number, logging in to a remote workstation, and by using remote tools such as web/mobile client editions. It’s easier than you think.
CPI’s Interaction Client “Did You Know” Video Series:
Get the most out of your Interaction Client with these power user features“Directory Assistance, please?”
How to stop wasting your valuable time looking up phone numbers
Do you have an out-of-date company phone listing tacked on the wall of your cubicle? Did you know, all of that information is available at the click of a button in your Interaction Client? You can even add personal contacts for quicker access. Learn how to find numbers fast.
CPI’s Interaction Client “Did You Know” Video Series:
Get the most out of your Interaction Client with these power user featuresTips and Tricks to customizing your client (part 10)
In this video we show you how to customize 4 areas of the client: alerting settings, recording personal prompts, setting general preferences, and enabling the Auto Status Changer. Make it work your way.
CPI’s Interaction Client “Did You Know” Video Series:
Get the most out of your Interaction Client with these power user features3 powerful tools that many people don’t even realize are there
I’ll bet you think phone calls are just for talking. Did you know that, using your Interaction Client, your calls can park and you can go camping – without a tent? Watch this video to learn how these tools will make your communications more efficient.
CPI’s Interaction Client “Did You Know” Video Series:
Get the most out of your Interaction Client with these power user featuresSee how easy it is to transfer calls and create instant conferences with just a click
Did you know that your Interaction Client offers several ways to transfer and conference calls? In this video you will learn how to use blind transfers and consult transfers. In addition, you will learn how to create an instant conference with the click of your mouse. See how easy it really is.
CPI’s Interaction Client “Did You Know” Video Series:
Get the most out of your Interaction Client with these power user featuresThe Phone’s ringing – now what?
What happens when you receive a call? This edition of our Interaction Client “Did You Know” video series provides practical training on how to use your Interaction Client to answer and manage calls. You will learn how to use the button bar for basic call control and even learn how to pull callers out of voicemail. Learn More.
CPI’s Interaction Client “Did You Know” Video Series:
Get the most out of your Interaction Client with these power user featuresThe Enlightened Path to Dialing
Until you actually begin placing calls with the client itself, it’s difficult to understand how much easier it is than actually dialing the number on your phone. In this video you will learn how to place calls using click-to-dial, the drop-down list, call history, text dialing, and the dial pad. Master the art of placing phone calls from the client.
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CPI’s Interaction Client “Did You Know” Video Series:
Get the most out of your Interaction Client with these power user featuresMaking a difference for 3 types of people you communicate with daily
The smallest line in your client is the client is the one with the most power. The status indicator allows you to communicate your presence to 3 types of people: your company operator or administrative assistant, your colleagues and, most importantly, your customers. Learn how.
CPI’s Interaction Client “Did You Know” Video Series:
Get the most out of your Interaction Client with these power user featuresOverview of the 6 major areas of the Interaction Client
Consider this your basic roadmap on the major areas of the Interaction Client. Get familiar with the Interaction Client menu bar, number field, My Interactions tab, status indicator, Company Directory, and Configuration menu. Take a guided tour.
CPI’s Interaction Client “Did You Know” Video Series:
Get the most out of your Interaction Client with these power user features
Is your phone a boat anchor?
What is a client and why should you use it?
People used to collect music on albums, 8-tracks, cassettes, or CDs. Today, we carry an entire music library on something the size of a credit card. In the same way, your phone has evolved. Your Interaction Client provides power, presence and portability that a phone alone simply cannot offer. Learn why in this video.
CPI’s Interaction Client “Did You Know” Video Series:
A Call Id will often be enough information to resolve a trouble report, but not always. Sometimes it will be necessary to gather logs for Interactive Intelligence client applications. Watch this video clip to learn how!
If you are a user reporting an issue with a call or an administrator receiving a trouble report, the first piece of information you are likely to need is the Call Id of the interaction. This video clip shows where to find it in the client for recent calls and how to filter the IC server call log to see the log for that interaction.
Undoubtedly some may have heard that recently Interactive Intelligence eliminated the EIC (Enterprise Interaction Center, formerly Vonexus) product name. For those that just freaked out, the good news is that the spirit and support of the EIC product is alive and well and now called CIC, which has always somewhat been referred to as EIC’s big brother. ININ has built a very nice strategy around the former EIC product to convert existing customers to CIC and allow for EIC customer to now enjoy the tremendous benefit of optional customization of their system to better suit their needs. This has been one of the restricting things that has made many shy away from EIC to start with and frustrated some of those that did opt for EIC. In my opinion, this may be the springboard that the enterprise market may have been looking for. With the addition of customizations, integrations and using of IPA (Communications Based Process Automation product from ININ), the enterprise environment can leverage the product to meet their needs when often they only need small customizations to gain significantly more benefit.
Get the most out of your Interaction Client with these power user features
