Here are a couple of examples:

1. Most often, these problems are the result of user error, or a simple lack of understanding. For example: Every few months, I get a report that a user always receives two e-mail messages when a voicemail is left. A quick look at the user’s client configuration shows that the user has turned on voicemail/fax notifications using their business e-mail address. When a voicemail message is left, IC delivers it to the user’s mailbox and then another message is sent to the same mailbox with a notification that a voicemail has just been received. If not read carefully, it can appear to the user that the message was duplicated.
2. In some cases, the “unintended consequence” can be more severe. Let’s say the user sets a voicemail/fax alert to call a telephone number with a notification of a new message received, inputs their direct dial telephone number, and goes home for the weekend. An inbound caller then leaves a voicemail message which is delivered to the user’s inbox. IC places a notification call to the user’s DID and, because the user is not available, the call is sent to voicemail and a messages is again delivered to the user’s inbox. IC dutifully places another notification call, and the cycle continues until the user eventually shows up on Monday morning and answers a notification call… after finding over 5,000 voicemail messages in their e-mail inbox.

It gets worse…

Receiving 5,000 voicemail messages would be annoying, but hardly catastrophic. But keep in mind that while notification preferences are usually set in the Interaction Client, they can also be set remotely. If a significant number of user accounts were compromised and the notification preferences set to call their DID numbers, a malicious party could then leave each user a voicemail message and potentially fill all the phone lines with bogus voicemail notification calls – an effective denial of service attack.

Don’t panic…

Ok, so don’t be afraid to use advanced features just because they involve a certain amount of risk. Rather, be aware of the possible configuration options for a feature and its potential pitfalls or the consequences of different settings.

Get the most out of your Interaction Client with these power user features

Did you know that you have the ability to create rules for your calls just like you can for emails? This video will show you how to do that as well as set up other advanced features. Become a power user today. Download the 12 part Interaction Client Video Series Guide

CPI’s Interaction Client “Did You Know” Video Series:

Interaction Client overview:

Part 1 and 2) Are You Taking Advantage of the Power of the Interaction Client

Part 3) A Tour of the Interaction Client

The Basics:

Part 4) Managing Your Status in the Interaction Client

Part 5) Managing Directories in the Interaction Client

Part 6) 5 Different Ways to Make a Call from Interaction Client

Part 7) Basic Call Control with the Interaction Client

Part 8) Transferring and Conferencing with the Interactive Intelligence Client

For Power Users:

Part 9) Recording, Parking, and Camping with the Interaction Client

Part 10) How to Customize the Interaction Client to Your Unique Needs

Part 11) Working Remotely with the Interaction Client

Part 12) Advanced Features of the Interaction Client

Get the most out of your Interaction Client with these power user features

Whether working from a home office or an igloo, you can take the power of your client with you. Learn 4 different methods to receive you communications: by sett your status, logging in to a remote number, logging in to a remote workstation, and by using remote tools such as web/mobile client editions. It’s easier than you think.

CPI’s Interaction Client “Did You Know” Video Series:

Interaction Client overview:

Part 1 and 2) Are You Taking Advantage of the Power of the Interaction Client

Part 3) A Tour of the Interaction Client

The Basics:

Part 4) Managing Your Status in the Interaction Client

Part 5) Managing Directories in the Interaction Client

Part 6) 5 Different Ways to Make a Call from Interaction Client

Part 7) Basic Call Control with the Interaction Client

Part 8) Transferring and Conferencing with the Interactive Intelligence Client

For Power Users:

Part 9) Recording, Parking, and Camping with the Interaction Client

Part 10) How to Customize the Interaction Client to Your Unique Needs

Part 11) Working Remotely with the Interaction Client

Part 12) Advanced Features of the Interaction Client

Get the most out of your Interaction Client with these power user features

How to stop wasting your valuable time looking up phone numbers

Do you have an out-of-date company phone listing tacked on the wall of your cubicle? Did you know, all of that information is available at the click of a button in your Interaction Client? You can even add personal contacts for quicker access. Learn how to find numbers fast.

CPI’s Interaction Client “Did You Know” Video Series:

Interaction Client overview:

Part 1 and 2) Are You Taking Advantage of the Power of the Interaction Client

Part 3) A Tour of the Interaction Client

The Basics:

Part 4) Managing Your Status in the Interaction Client

Part 5) Managing Directories in the Interaction Client

Part 6) 5 Different Ways to Make a Call from Interaction Client

Part 7) Basic Call Control with the Interaction Client

Part 8) Transferring and Conferencing with the Interactive Intelligence Client

For Power Users:

Part 9) Recording, Parking, and Camping with the Interaction Client

Part 10) How to Customize the Interaction Client to Your Unique Needs

Part 11) Working Remotely with the Interaction Client

Part 12) Advanced Features of the Interaction Client

Get the most out of your Interaction Client with these power user features

In this video we show you how to customize 4 areas of the client: alerting settings, recording personal prompts, setting general preferences, and enabling the Auto Status Changer. Make it work your way.

CPI’s Interaction Client “Did You Know” Video Series:

Interaction Client overview:

Part 1 and 2) Are You Taking Advantage of the Power of the Interaction Client

Part 3) A Tour of the Interaction Client

The Basics:

Part 4) Managing Your Status in the Interaction Client

Part 5) Managing Directories in the Interaction Client

Part 6) 5 Different Ways to Make a Call from Interaction Client

Part 7) Basic Call Control with the Interaction Client

Part 8) Transferring and Conferencing with the Interactive Intelligence Client

For Power Users:

Part 9) Recording, Parking, and Camping with the Interaction Client

Part 10) How to Customize the Interaction Client to Your Unique Needs

Part 11) Working Remotely with the Interaction Client

Part 12) Advanced Features of the Interaction Client

Get the most out of your Interaction Client with these power user features

I’ll bet you think phone calls are just for talking. Did you know that, using your Interaction Client, your calls can park and you can go camping – without a tent? Watch this video to learn how these tools will make your communications more efficient.

CPI’s Interaction Client “Did You Know” Video Series:

Interaction Client overview:

Part 1 and 2) Are You Taking Advantage of the Power of the Interaction Client

Part 3) A Tour of the Interaction Client

The Basics:

Part 4) Managing Your Status in the Interaction Client

Part 5) Managing Directories in the Interaction Client

Part 6) 5 Different Ways to Make a Call from Interaction Client

Part 7) Basic Call Control with the Interaction Client

Part 8) Transferring and Conferencing with the Interactive Intelligence Client

For Power Users:

Part 9) Recording, Parking, and Camping with the Interaction Client

Part 10) How to Customize the Interaction Client to Your Unique Needs

Part 11) Working Remotely with the Interaction Client

Part 12) Advanced Features of the Interaction Client

Get the most out of your Interaction Client with these power user features

Did you know that your Interaction Client offers several ways to transfer and conference calls? In this video you will learn how to use blind transfers and consult transfers. In addition, you will learn how to create an instant conference with the click of your mouse. See how easy it really is.

CPI’s Interaction Client “Did You Know” Video Series:

Interaction Client overview:

Part 1 and 2) Are You Taking Advantage of the Power of the Interaction Client

Part 3) A Tour of the Interaction Client

The Basics:

Part 4) Managing Your Status in the Interaction Client

Part 5) Managing Directories in the Interaction Client

Part 6) 5 Different Ways to Make a Call from Interaction Client

Part 7) Basic Call Control with the Interaction Client

Part 8) Transferring and Conferencing with the Interactive Intelligence Client

For Power Users:

Part 9) Recording, Parking, and Camping with the Interaction Client

Part 10) How to Customize the Interaction Client to Your Unique Needs

Part 11) Working Remotely with the Interaction Client

Part 12) Advanced Features of the Interaction Client

Get the most out of your Interaction Client with these power user features

What happens when you receive a call? This edition of our Interaction Client “Did You Know” video series provides practical training on how to use your Interaction Client to answer and manage calls. You will learn how to use the button bar for basic call control and even learn how to pull callers out of voicemail. Learn More.

CPI’s Interaction Client “Did You Know” Video Series:

Interaction Client overview:

Part 1 and 2) Are You Taking Advantage of the Power of the Interaction Client

Part 3) A Tour of the Interaction Client

The Basics:

Part 4) Managing Your Status in the Interaction Client

Part 5) Managing Directories in the Interaction Client

Part 6) 5 Different Ways to Make a Call from Interaction Client

Part 7) Basic Call Control with the Interaction Client

Part 8) Transferring and Conferencing with the Interactive Intelligence Client

For Power Users:

Part 9) Recording, Parking, and Camping with the Interaction Client

Part 10) How to Customize the Interaction Client to Your Unique Needs

Part 11) Working Remotely with the Interaction Client

Part 12) Advanced Features of the Interaction Client

Get the most out of your Interaction Client with these power user features

Until you actually begin placing calls with the client itself, it’s difficult to understand how much easier it is than actually dialing the number on your phone. In this video you will learn how to place calls using click-to-dial, the drop-down list, call history, text dialing, and the dial pad. Master the art of placing phone calls from the client.

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CPI’s Interaction Client “Did You Know” Video Series:

Interaction Client overview:

Part 1 and 2) Are You Taking Advantage of the Power of the Interaction Client

Part 3) A Tour of the Interaction Client

The Basics:

Part 4) Managing Your Status in the Interaction Client

Part 5) Managing Directories in the Interaction Client

Part 6) 5 Different Ways to Make a Call from Interaction Client

Part 7) Basic Call Control with the Interaction Client

Part 8) Transferring and Conferencing with the Interactive Intelligence Client

For Power Users:

Part 9) Recording, Parking, and Camping with the Interaction Client

Part 10) How to Customize the Interaction Client to Your Unique Needs

Part 11) Working Remotely with the Interaction Client

Part 12) Advanced Features of the Interaction Client

Get the most out of your Interaction Client with these power user features

The smallest line in your client is the client is the one with the most power. The status indicator allows you to communicate your presence to 3 types of people: your company operator or administrative assistant, your colleagues and, most importantly, your customers. Learn how.

CPI’s Interaction Client “Did You Know” Video Series:

Interaction Client overview:

Part 1 and 2) Are You Taking Advantage of the Power of the Interaction Client

Part 3) A Tour of the Interaction Client

The Basics:

Part 4) Managing Your Status in the Interaction Client

Part 5) Managing Directories in the Interaction Client

Part 6) 5 Different Ways to Make a Call from Interaction Client

Part 7) Basic Call Control with the Interaction Client

Part 8) Transferring and Conferencing with the Interactive Intelligence Client

For Power Users:

Part 9) Recording, Parking, and Camping with the Interaction Client

Part 10) How to Customize the Interaction Client to Your Unique Needs

Part 11) Working Remotely with the Interaction Client

Part 12) Advanced Features of the Interaction Client

Get the most out of your Interaction Client with these power user features

Consider this your basic roadmap on the major areas of the Interaction Client. Get familiar with the Interaction Client menu bar, number field, My Interactions tab, status indicator, Company Directory, and Configuration menu. Take a guided tour.

CPI’s Interaction Client “Did You Know” Video Series:

Interaction Client overview:

Part 1 and 2) Are You Taking Advantage of the Power of the Interaction Client

Part 3) A Tour of the Interaction Client

The Basics:

Part 4) Managing Your Status in the Interaction Client

Part 5) Managing Directories in the Interaction Client

Part 6) 5 Different Ways to Make a Call from Interaction Client

Part 7) Basic Call Control with the Interaction Client

Part 8) Transferring and Conferencing with the Interactive Intelligence Client

For Power Users:

Part 9) Recording, Parking, and Camping with the Interaction Client

Part 10) How to Customize the Interaction Client to Your Unique Needs

Part 11) Working Remotely with the Interaction Client

Part 12) Advanced Features of the Interaction Client

Get the most out of your Interaction Client with these power user features

Is your phone a boat anchor?

What is a client and why should you use it?

People used to collect music on albums, 8-tracks, cassettes, or CDs. Today, we carry an entire music library on something the size of a credit card. In the same way, your phone has evolved. Your Interaction Client provides power, presence and portability that a phone alone simply cannot offer. Learn why in this video.

CPI’s Interaction Client “Did You Know” Video Series:

Interaction Client overview:

Part 1 and 2) Are You Taking Advantage of the Power of the Interaction Client

Part 3) A Tour of the Interaction Client

The Basics:

Part 4) Managing Your Status in the Interaction Client

Part 5) Managing Directories in the Interaction Client

Part 6) 5 Different Ways to Make a Call from Interaction Client

Part 7) Basic Call Control with the Interaction Client

Part 8) Transferring and Conferencing with the Interactive Intelligence Client

For Power Users:

Part 9) Recording, Parking, and Camping with the Interaction Client

Part 10) How to Customize the Interaction Client to Your Unique Needs

Part 11) Working Remotely with the Interaction Client

Part 12) Advanced Features of the Interaction Client

Where do you begin?

Here is a video guide on our top 5 (plus 1). These include all the stats that a contact center manager needs!

Brought to you by CPI’s Interactive Intelligence Gurus

Brought to you by CPI’s Interactive Intelligence Gurus