Really… Does Integrity Exist in Your Call Center?

You do not have to know me for very long to learn that I am passionate about leadership.  While my professional career has been focused on leadership in contact centers, I’m equally passionate about being an excellent leader in the non-profit organizations that I work with.  Part of being an excellent leader in any type of organization is living a life of integrity.

In The Seven Habits of Highly Effective People, Stephen Covey describes, “…inside-out congruence, from living a life of integrity in which our daily habits reflect our deepest values.”  As I deal with staff at all levels … from entry-level agents to the President of an organization, I want my daily habits to reflect my deepest values.  I want to treat people with respect, valuing their opinions even if they’re different from mine.

That integrity…that openness…helps me earn respect and makes me part of the team.  I can talk all day about technology and ways to use it to improve your business.  However, none of that matters to your people if you’re not a leader of integrity.

Questions  for the day:

What have you done for your team today to build their trust?

to solicit their opinions?

to hear their ideas?

to demonstrate your deepest values in your daily habits?